Frequently Asked Questions
Everything you need to know about your Beauty House experience.
Are your beauty products authentic and cruelty-free?
Yes, Beauty House guarantees 100% authenticity for all brands we carry. We prioritize partnering with manufacturers that adhere to strict cruelty-free standards and sustainable sourcing.
How long does shipping take and is it free?
We offer free standard shipping on all orders over $50. Typical delivery times range from 3 to 5 business days within the continental United States, with expedited options available at checkout.
What is your return policy for opened skincare items?
We want you to love your routine. If a product doesn't suit your skin, you can return it within 30 days of purchase for a full refund or store credit, even if it has been gently used.
How can I track my order status?
Once your order ships, you will receive an email with a tracking link. You can also log into your Beauty House account to view real-time updates on your package's journey.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Do you offer professional consultations for skin types?
Absolutely! You can book a free 15-minute virtual consultation with our licensed estheticians to help build a personalized regimen tailored to your specific skin concerns.